Legendary Service: The Key is to Care Vendor Code_E080 He looked like he'd been

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Sibony explains that the best way to avoid the pitfalls of cognitive bias is to craft an effective decision-making architecture in your organization -- a system of techniques and processes that leverage collective intelligence to help leaders make the best decisions possible -- and provides 40 concrete methods for doing so

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Legendary Service: The Key is to Care Vendor Code_E080 He looked like he'd beenThe only book you need to raise customer service to a world class levelfrom bestselling author and leadership guru Ken Blanchard Written as an entertaining customer service parable, I CareDo You? offers an easy to implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self driven customer service professionals, this powerful guide